Oxfordshire Children's Information Service (OCIS)
Helping people make informed choices about childcare, services for children, young people and families, and careers in childcare
What we do
Who funds OCIS
Staff team
Trustees
Language Line
OCIS values
Improving our service
Web feedback
What we do
We give information about childcare, early education, family support, resources for disabled children, other services for children and young people, play and children and young people's activities.
Who for?
For parents, carers and professionals working with children.
Also
We provide support for:
* people seeking a career in childcare
* providers of childcare, and
* employers seeking to support staff to access childcare
Who we are
OCIS is an independent charity (no. 1092491), part of Oxfordshire Early Years Development and Childcare Partnership (EYDCP).
Who funds OCIS?
OCIS is mainly funded through the national Sure Start Unit, Oxfordshire County Council, Oxfordshire NHS Trusts, and Oxfordshire District Councils.
OCIS staff
| Our friendly team is here to help | |
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| Wendy Dawson | Director |
| Debbie Rouget | Deputy Director |
| Valerie Fisher | Office Manager |
| Information Team | |
| Deborah McKinon | Information Officer |
| Pauline MacKinnon | Outreach Officer |
| Sally Rowlands | Information Officer |
| Tania Wainman | Information Officer (Data Support) |
| Liz Wood | Information Officer |
| NHS Team | |
| Janice Morrison | NHS Childcare Coordinator |
| Lizzie White | NHS Childcare Coordinator |
| Childcare Recruitment Team | |
| Julie Edwards | Recruitment Manager (maternity cover) |
| Jenny Iles | Recruitment Officer |
| Annette Priest | Recruitment Manager (on maternity leave) |
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Trustees
Kate McKenzie (Chair)
Mike Alexander
Alison Barnes
Valerie Crowson (Treasurer)
Elsa Dawson
Hilary Martin
Fiona MacKay Perkins
Mike Sedman
Language Line
Oxfordshire Children's Information Service offers
Language
Line, a service for people who do not speak English, to help them to talk to our Information Officers over the telephone. Callers will be connected to a telephone interpretation service. OCIS staff will then talk to the enquirer through an expert interpreter using the chosen language. Please call us for more information.
Language Line can interpret almost any language. To save time it helps if you can tell us the name of the language to be used, or country of origin.
We recognise that we need to deliver our services flexibly so that whoever could benefit from our services is able to do so. At all times we will endeavour to be flexible to meet differing needs. Please contact us if you need help using our services or know people who could benefit.
Organisational Values
As an organisation we have adopted the following values:
Oxfordshire Children’s Information Service Values
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Value
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Meaning
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Effective
Quality Service
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OCIS deliver on our promises. We focus on the outcome as well as the process. Our work is targeted, appropriate and efficient and provides value for money and are accountable to our stakeholders, customers and Trustee’s
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Accessible
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OCIS treat all parents, carers and families without bias and in confidence. Any actions we take are proportionate, fair and reasonable. We believe in an open, honest and transparent way of working. We take account of and value diversity and difference. Our services are visible and located where they are needed.
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Inclusion
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OCIS is committed to reaching out to embrace all communities across Oxfordshire.
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Innovative
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OCIS adapts to new ways of doing things responsive to our customers. We are proactive, imaginative and flexible in the way we respond to the issues we face. We seek customer and stakeholder feedback to help us innovate.
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Responsive
& Customer Focused
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OCIS listens to the needs of parents, carer’s young people and families. We respond in a way which is supportive and empowering. We work in partnership with Oxfordshire County Council, NHS, VCS organisations and stakeholders to build effective relationships.
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Improving our service and feeding back your comments
We welcome views about ways to improve our service so if you have a compliment, comment or complaint please email us to let us know enquiries@oxoncis.org.uk
Complaints
We recognise that there are times when a customer may have a complaint about our service. We take these complaints seriously and have a procedure to review the feedback and take appropriate action. Please contact us if you wish to make a complaint and we will get in touch with you straight away.
Web feedback
We would appreciate any comments, complaints, compliments you have about our website, please complete this online form - web feedback form.
Click on the menu bar on the left to find out more about
our different services.
OCIS takes complaints seriously - See our complaints policy .
